Should you require assistance with an urgent repair after business hours, please call our office number 03 9584 8288 to be diverted to our after hours service. You will be required to leave a detailed voicemail outlining the urgent repair required along with your best contact details. All voicemails are checked regularly. Please Note: Only items deemed as URGENT under the Legislation will be responded to After Hours. Non-urgent matters will be referred to staff to respond during standard business hours.
Urgent repairs are:
- A burst water service
- A blocked or broken toilet (if only one toilet available)
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service or appliance provided for water, hot water, cooking, heating or doing laundry
- A failure or breakdown of any cooling appliance or service
- A failure to comply with any rental new minimum standards – if the renter moved in after 28 March, 2021
- A failure or breakdown of any safety-related device
- A failure or breakdown in any appliance or fitting supplied by the rental provider that will result in a large amount of water being wasted
- A failure or breakdown of the gas, electricity or water supply